12gbajee Privacy Policy
Protecting your personal information is our highest priority. This page clearly sets out how information is collected, used, and stored.
Table of Contents
- 1. General Introduction
- 2. Information Collection
- 3. Purpose of Data Use
- 4. Data Storage and Protection
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Your Rights
- 8. Protection of Minors
- 9. Data Retention Period
- 10. Changes to This Policy
- 11. Contact and Complaints
General Introduction
12gbajee ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use 12gbajee's website, services, or platform.
This Policy applies together with our Terms and Conditions. By using 12gbajee's services, you are considered to have accepted the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please stop using our platform.
This Privacy Policy applies to all users in Bangladesh. If you have any questions, contact us at [email protected].
Accessing or using the 12gbajee platform means you acknowledge that you have read, understood, and agreed to this Policy. We may update this Policy from time to time — you will be notified of any changes in a timely manner.
What Information We Collect
12gbajee collects user information through various means. The details are described below.
2.1 Information Provided Directly by You
When you register an account on 12gbajee or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details for identity verification
- bKash, Nagad, Rocket, or bank account details (for transaction purposes)
- Username and password
- Current address
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Operating system information
- Login time and session duration
- Gaming activity and betting history
- Transaction records and financial activity
- Navigation and browsing data on the platform
2.3 Information Received from Third Parties
In some cases we may also collect information from legitimate third-party sources, such as identity verification services, payment processors (bKash, Nagad, Rocket), and fraud prevention technology providers. This information is used solely to ensure security and maintain the integrity of the platform.
Purpose of Data Use
12gbajee uses collected information only for specific, lawful, and transparent purposes. Those purposes are set out in detail below:
3.1 Account Management
Information is used to create, verify, and manage your account. This ensures that every user receives a secure and personalized experience.
3.2 Payment Processing
Financial information is used to securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer. This information is essential to ensure a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.
3.3 Security and Fraud Prevention
Information is processed to maintain account security, detect fraud, prevent money laundering (AML), and stop illegal activity. This keeps our platform safe for all users.
3.4 Customer Service
Our 24/7 Bengali live chat support team may access relevant information to help resolve issues related to your account.
3.5 Legal Compliance
Information is used to comply with applicable laws and regulations, follow instructions from regulatory authorities, and establish or manage legal claims.
3.6 Platform Improvement
Analytical data is used to improve the user experience, develop new features, and test platform performance.
Data Storage and Protection
12gbajee applies industry-standard technical and organizational measures to protect your information. Our security practices are described below:
4.1 Encryption Technology
All personal and financial information is protected through SSL (Secure Socket Layer) encryption technology. All data exchanged between your device and our servers remains encrypted.
4.2 Access Control
Only staff members who need it for their work can access your information. All staff are trained in privacy matters and are bound by confidentiality agreements.
4.3 Security Audits
Our systems undergo regular security testing. If a security breach occurs, we will notify the affected users as quickly as possible.
No system can guarantee complete security, but 12gbajee is always committed to providing the highest level of protection. If you notice any security issue, please contact us.
4.4 Password Protection
Your password is stored using a strong hashing algorithm. No member of our staff can view your password directly. You are advised to use a strong and unique password to keep your account secure.
Sharing Information with Third Parties
12gbajee does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following specific circumstances:
5.1 Payment Processors
Financial information required to process transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment provider. These third parties are governed by their own privacy policies.
5.2 Identity Verification Services
We may share information with trusted identity verification agencies to complete the Know Your Customer (KYC) process and prevent fraud.
5.3 Legal Obligations
If a court or government authority orders disclosure of information under the laws of Bangladesh, we are required to comply with that order. In such cases, we will attempt to notify you where legally possible.
5.4 Business Transfers
If 12gbajee undergoes a business restructuring or acquisition, user information may be transferred to the new entity. In that case, the terms of this Privacy Policy will remain in effect and users will be informed in advance.
Cookies and Tracking Technologies
12gbajee uses cookies and similar technologies to improve the performance of our platform and provide users with a smooth experience.
6.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure basic functionality.
- Functional Cookies: These cookies are used to remember your preferences and settings.
- Analytics Cookies: Used to analyze platform usage patterns and improve services.
- Security Cookies: Help with account protection and fraud prevention.
6.2 Cookie Management
You can disable cookies by changing your browser settings. However, doing so may prevent some features of the platform from working correctly, particularly login and financial transaction functionality.
We do not use third-party advertising cookies and do not share your browsing data with advertisers.
Your Rights
As a user of 12gbajee, you have the following rights over your own information:
7.1 Right to Access Information
You can request at any time to know what information we hold about you and how it is being used. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can apply for a correction or update. You can change most of the information in your account yourself through the settings.
7.3 Right to Delete Information
In certain circumstances you may request that your data be deleted. However, some information must be retained for a set period due to legal obligations, financial transaction records, and fraud prevention requirements.
7.4 Right to Object to Data Processing
You may object to your information being processed for specific purposes. Please note that some processing is essential for providing the service.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will respond to your request within 30 business days.
Protection of Minors
12gbajee is a service for those aged 21 and above only. We do not knowingly collect any information from minors.
Users must confirm their age during the registration process. Through KYC verification we ensure that no minor is able to register on our platform.
If we become aware that a minor has registered by concealing their age, their account will be closed immediately and the collected information will be deleted in compliance with legal requirements.
For ages 21 and above only. Gambling can be addictive — play responsibly.
Data Retention Period
12gbajee retains your information only for as long as necessary or as required by law.
9.1 Active Accounts
Your information is stored for the entire duration that your account remains active. This information is used to provide services and personalize your experience.
9.2 Closed Accounts
Even after an account is closed, records of financial transactions, KYC documentation, and related information are retained for a defined period based on legal and regulatory requirements.
9.3 Legal Hold
If a legal investigation or dispute is ongoing, the relevant information may be retained until it is resolved, regardless of the defined retention period.
Changes to the Policy
12gbajee reserves the right to update or modify this privacy policy as needed. In the event of changes, the following steps will be taken:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- Registered users will be notified by email in the case of significant changes.
- Continued use of the platform after changes will be considered as your acceptance of the new policy.
We recommend that you visit this page regularly so that you remain aware of the latest changes.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, we are always ready to speak with you.
You can contact us in the following ways:
- Live Chat: 24/7 Bengali live chat support — the fastest channel for immediate assistance.
- Email: [email protected]
We generally respond to email requests within 1-2 business days and instantly via live chat.
We will take your privacy-related complaints seriously, investigate them, and endeavor to provide a resolution within a reasonable time. 12gbajee believes that trust and transparency are the foundation of a long-term relationship.
Have questions about privacy?
Our 24/7 support team is always ready to answer any of your questions in Bengali.